Having handled over 1,500 individual service calls with hundreds of contractors and customers, I have created a simple and effective set of customer communication scripts/templates to take a service request from intake through to fulfilment and close-out.

Pre-Service

Intake

Phone | Intake

Text Message | Intake

Email | Intake

Online Form/Directory | Intake

Quoting

Phone | Quoting

Text Message | Quoting

Email | Quoting

Online Form/Directory | Quoting

Scheduling

Phone | Scheduling

Text Message | Scheduling

Email | Scheduling

Online Form/Directory | Scheduling

Post-Service

Reporting

Phone | Reporting

Text Message | Reporting

Email | Reporting

Online Form/Directory | Reporting

Invoicing

Phone | Invoicing

Text Message | Invoicing

Email | Invoicing

Online Form/Directory | Invoicing